Pardon my English as it may not be up to par.

I am a businessman working in Mongolia and I make often business trips to Malaysia.

I totally agree with the post on how magnificent and great the food was there and I believe it will be one of my recurring destination upon my visit next.

Sadly, I would like to say, of 3 the times I went to this restaurant, my meal, disturbed quite badly only once by a very rude customer.

I love the food, the decoration and ambiance in this restaurant – but sadly, all the goodness cannot replace the horror I witness that particular day in restaurant.

I believe, the comment above is from this customer that contribute to my horror meal in My Elephant. Sir, I was there to witness it all.

At first, this man, with his family came to restaurant and indicate reservation. As the food was good there, restaurant was always packed and customer like to bask in the nice environment of My Elephant.

I overheard the waited telling the elderly man, that he have to wait slightly as there was table at corner that was clearing soon.

The man, was very angry and impatient I feel, started to speak (very loud) to the waiter and I feel is very disrecpect like talking to a dog when it is disobedient. The man was keep scolding the waiter and want to sit his own seat not the corner one. I even hear him say “get other customer out so I can sit and eat”. This is very inconsiderate.

He was offer other table but he don’t want it. Eventually, the owner, Mr. Soong, who I met through Mr. Patrick, another owner came out and speak to the man. The man keep shouting and Mr. Soong could not tolerate his anger and ridiculous attitude and I guess that is why Mr. Soong raise his voice.

Honestly, I personally want to stand up to confront to man, but my friend said it is “the Malaysian way” (which i choose not to believe until today)

Finally, the family was kick out and the man was very unhappy. Creating loud noise and problems while going out and making all other customer uncomfortable. To you sir, I thank you for spoiling my evening!

I think Mr. Soong did correct, protect his staff, kick out the man of the restaurant and make all of us feel comfortable again. Mr. Soong smiled to us and apologised and I felt the nice ambiance again. To Mr. Soong, you did right! Thank you (sincerely)

To that man who create problem, I have this to say to you. A man of dignity, in front of his family, barking like a madman – in a classy restaurant? where is his pateince, understanding and gentleman attitude? just wait 15 minute.
You come to a nice restaurant, with your family, dressed, looking neat and tidy but yet you act like someone from Chow Kit Road. This confirms the saying “Form is temporary, Class is Permanant” and you sir, do not have class but try to act classy for a short time only. Please visit hawker stalls where you belong

In conclusion, I will still visit My Elephant in future, provided these people do not patron there again. The food here is excellent!

When we tried to query, the very rude and arrogant Soong wanted to take this ‘outside’. The coward initially did not even want to come out to help calm customers like us – instead he left it to his poor staff and when insisted that he settle this, he asked the customer to go and see him!!! He then informed the other party that reservation means ‘waiting list’ and not necessarily that the table would be ready if other customers come ahead (even if you arrive on time for your reservation). He then informed them that they can ‘get out’ from the restaurant and go somewhere else.

Before tonight, I was a fan of My Elephant. Not anymore. For such awful service, I will never go back, regardless of whether the food is any good. No one should have to encounter such service especially from a cowardly boss!